Terms and Conditions

Aerodiana’s Terms and Conditions reflect the way we work as a company and help our customers when they purchase services.

1. Overflight is a tourist service.
2. All booking requests shall be sent only to the email of the assigned account executive specifying the following information: Type of circuit, date, number of passengers, nationality and contact details. If you do not have an assigned executive, the aforementioned data shall be sent to reserva@aerodiana.com.pe.
3. By the same means, the company shall receive the status of the request, assigning them a booking code and their data delivery, issuance, and reconfirmation dates.
4. Not more than 15 days before the flight departure, the passenger list shall be sent in an Excel file with: full name, identification document, age, weight and important information (type of passenger, connecting flights, specifications, special requests, etc.), attaching the booking payment.
5. Bookings shall be paid within the period indicated by the executive (or up to 10 days before the service is performed), otherwise the automatic cancellation will proceed.
6. The schedules are not confirmed in the bookings, even if they are included in the contracting party’s request. The schedules will be confirmed by the company via email according to availability.
7. All bookings shall be reconfirmed and paid 72 hours before the overflight, otherwise the booking shall be canceled without prior notice.
8. Private or charter flight services shall be paid in full 15 days prior to the service.
9. The fee validity is ninety days upon issuance of the ticket or invoice. After said period, the buyer has no right to refund, but can use the ticket as long as they go to the office where the invoice was issued to make the fee adjustment to its then standard fees.
   Upon one year of invoice issuance, the buyer will lose the fee paid for the document.
10. Before the flight departure, in case the passenger does not show up at the indicated time, their slot may be used by the company and it is considered a no show. The respective penalty will be charged.
11. It is essential that passengers appear physically themselves with their original and valid passport and/or identity document, as well as with tickets paid in physical or digital form.
12. Cancellations by the agency or passenger shall be made within the period indicated to avoid paying penalties. These charges are based on the amount paid for the overflight:
    • 25% penalty: for cancellations made within 72 hours before the day of the overflight.
    • 50% penalty: for cancellations made within 48 hours before the day of the overflight.
    • 100% penalty: for cancellations made within 24 hours before the day of the overflight, which are considered NO SHOW.
13. In case of flight cancellation for weather reasons, the company shall offer substitute travel dates according to the availability of slots, however, no refunds will be made.
14. If for any reason the flight is delayed both in departure and arrival, the company will not be responsible for the losses or damages that these delays or alterations may cause to the passenger.
15. The following may not be embarked on:
    • People who are in an alcoholic state or under the influence of drugs or other narcotics.
    • People whose physical or health condition is not compatible with the flight.
    • People who transport  weapons, ammunition, explosives, flammable substances, or any object that may be considered a danger to passengers or cargo.
    • Objects that cause discomfort or that, due to their size, weight, or any other characteristic, are not appropriate to be transported on the company’s planes.
16. The company will not be responsible in any case for the risks that the passenger runs because of the flight, except for the negligence of the duly established company.
17. In case the pilot believes it is convenient for security measures, he may disembark or prevent the boarding of any passenger who represents a danger on the flight, the company will reimburse the amount paid in said document with a 10 percent discount on administrative expenses.
18. In case the company cancels any flight or refuses to admit any passenger, its only responsibility will be to reimburse the buyer, the amount paid by the same.
19. The passenger shall not include in their luggage valuable items (money, values, jewelry, etc.) fragile items or items that can easily get damaged, these items are not subject to compensation.
20. In case of loss of this document, AERODIANA S.A.C. shall not undertake to return its paid value, nor to issue a new one.

The agency, company, institution or passenger must comply with the provisions and restrictions at airports in accordance with the provisions of the Peruvian government.