(+51)989 046 289
reservas@aerodiana.com.pe
These Terms and Conditions (hereinafter, the “Terms”) govern the manner in whichAerodiana (hereinafter, the “Company”) provides its tourist overflight services andestablish the applicable safety rules, booking and payment procedures, as well as therights and obligations of passengers (hereinafter, the “Passenger”). By makingareservation, the Passenger acknowledges and accepts these Terms.
All reservation requests must be submitted to the email address of the assigned account executive, indicating:
If no executive has been assigned, requests must be sent to:: reservas@aerodiana.com.pe
Once the request is confirmed, the Company will assign a booking code and providedeadlines for data submission, ticket issuance, and reconfirmation.
The following information is mandatory at the time of booking, for compliance withoperational safety regulations related to aircraft weight and balance:
The maximum weight allowed per Passenger is 120 kg.
If this limit is exceeded, an additional fee of USD 130.00 shall apply.
If the combined weight of Passengers assigned to a flight exceeds the authorizedlimit, the Company reserves the right to reschedule and reassign such Passengers to another flight, which may involve a different departure time. Such rescheduling will becoordinated in advance with the Passenger and/or the responsible agency.
No later than fifteen (15) days before the overflight, the complete passenger list must be submitted in excel format (including name, identification, age, weight, connections, and special requests), together with the payment receipt.
Reservations must be paid within the deadline indicated by the account executive, or at the latest ten (10) days before the service.
All reservations must be reconfirmed and fully paid seventy-two (72) hours beforetheoverflight; otherwise, they will be automatically canceled.
Private charters (Pisco Total overflight) must be paid in full no later than fifteen(15) days before the service date.
For private services on other routes, coordination will be carried out directly withtheassigned executives, who will inform the corresponding payment deadlines.
Requested times do not constitute confirmation.
The Company will confirm departure dates and times by email four (4) days beforetheoverflight, subject to availability.
The fare and ticket are valid for one (1) year from the date of issuance of the invoiceor receipt.
After this period, the Passenger shall not be entitled to reimbursement, and the ticket or receipt will be considered null and void.
Passengers must present:
If a Passenger fails to present themselves at the scheduled time (“NO SHOW”), theseat may be reassigned, and the corresponding penalty will apply.
Cancellations are subject to the following penalties:
Up to seventy-two (72) hours prior to the overflight: twenty-five percent (25%) penalty.
Up to forty-eight (48) hours prior: fifty percent (50%) penalty.
Within twenty-four (24) hours prior (“NO SHOW”): one hundred percent (100%) penalty.
If weather conditions prevent the flight from operating, the service may be rescheduledsubject to availability.
If no availability exists, the Passenger or agency may request a refund of one hundredpercent (100%) of the amount paid for services acquired with the Company, by sendinga written request via email.
The Company shall not be liable for damages arising from delays or changes indepartures or arrivals that are beyond its control.
The following shall not be permitted to board:
The Company shall not be responsible for airsickness, nausea, or other ailments not previously reported.
The pilot-in-command may deny boarding to any Passenger who poses a safety risk. Insuch case, the ticket price will be refunded, subject to a ten percent (10%) administrative fee.
In the event of cancellation by the Company, its sole obligation shall be to refundtheamount paid.
The Company shall not be responsible for loss, misplacement, or damage to valuableor fragile items carried by the Passenger.
Lost tickets will not be refunded or reissued.
Agencies, companies, institutions, and passengers must comply with all regulations andrestrictions in force at airports, in accordance with the laws and regulations of theGovernment of Peru.
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